Exchange And Return
Tony Shoes return/exchange policy
1. Tony Shoes operates strictly in accordance with the non-return or exchange policy. This is due to the high cost of shipping back to China. Although we only charge a basic shipping fee of more than $39 USD, you will usually find a minimum of $80 to return a pair of sneakers to us. We strongly recommend that if your sneakers are not suitable, you can try to sell them on the local market. Og Tony batch's sneakers are highly sought after, and what you ask for should be more than what you pay for!
2. If the shoes you received are seriously damaged during transportation, please contact us through Whatsapp. When we verify the situation and confirm that the shoes were damaged during transportation, we will reschedule and send you a pair of shoes!
3. About the shoe box damaged during transportation. Ordinary shoe boxes are damaged during transportation, we will not provide any compensation! Special shoe boxes (shoe boxes purchased at a premium) are damaged during transportation. We can resend a brand new shoe box to you or give you an equivalent coupon to use in your next purchase.
4. Tony Shoes does not accept any after-sales application that subjectively believes that the product is defective or of poor quality. If you think the shoes are defective or of poor quality, please contact our team members first, and we will deal with every after-sale problem seriously !